:root{--blue:#356df3;--blue-2:#5598ff;--navy:#17233c;--text:#344054;--muted:#7a869a;--line:#e4e9f1;--surface:#fff;--bg:#f5f7fb;--success:#21ad62;--warning:#f3a425;--danger:#df4451;--shadow:0 8px 28px rgba(30,55,95,.08)}
*{box-sizing:border-box}html{background:var(--bg)}body{margin:0;min-width:320px;background:var(--bg);color:var(--text);font:14px/1.55 "Microsoft YaHei",system-ui,-apple-system,sans-serif}button,input,select,textarea{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.55}:focus-visible{outline:3px solid rgba(53,109,243,.22);outline-offset:2px}
header{position:sticky;z-index:20;top:0;height:70px;padding:0 28px;display:flex;align-items:center;justify-content:space-between;color:#fff;background:linear-gradient(110deg,var(--blue-2),var(--blue));box-shadow:0 4px 18px rgba(27,78,174,.18)}.brand{display:flex;align-items:center;gap:12px}.brand>b,.logo{width:42px;height:42px;display:grid;place-items:center;border:2px solid currentColor;border-radius:13px;font-size:19px;font-weight:800}.brand strong{display:block;font-size:19px;letter-spacing:.2px}.brand small{display:block;margin-top:-1px;opacity:.78}.server-state{display:flex;align-items:center;gap:8px;padding:8px 12px;border:1px solid rgba(255,255,255,.25);border-radius:999px;background:rgba(255,255,255,.12);font-size:13px}.server-state:before{content:"";width:8px;height:8px;border-radius:50%;background:#ffd05a}.server-state.connected:before{background:#65e79a}
main{display:grid;grid-template-columns:224px minmax(0,1fr);min-height:calc(100vh - 70px)}nav{position:sticky;top:70px;height:calc(100vh - 70px);padding:22px 14px;display:flex;flex-direction:column;background:var(--surface);border-right:1px solid var(--line)}.nav-label{padding:0 12px 10px;color:#a0a8b7;font-size:11px;font-weight:700;letter-spacing:1px}nav button{width:100%;height:44px;margin-bottom:6px;padding:0 15px;border:0;border-radius:10px;background:transparent;color:#5c687d;text-align:left;transition:.18s ease}nav button:hover{color:var(--blue);background:#f3f6fc}nav button.active{color:var(--blue);background:#eaf1ff;font-weight:700;box-shadow:inset 3px 0 var(--blue)}nav .nav-footer{margin-top:auto}#content{width:100%;max-width:1380px;margin:0 auto;padding:30px 34px 48px;overflow:hidden}
.customer-context{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:22px;padding:14px 18px;border:1px solid #cfddfa;border-radius:13px;background:#eef4ff;box-shadow:0 5px 18px rgba(53,109,243,.08)}.customer-context span,.customer-context strong{display:block}.customer-context span{color:var(--muted);font-size:12px}.customer-context strong{margin-top:2px;color:var(--blue);font-size:16px}.customer-context select{width:min(320px,50%);background:#fff}
.page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:22px}.page-head h1{margin:0;color:var(--navy);font-size:25px;line-height:1.25}.page-head p{margin:7px 0 0;color:var(--muted)}.page-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:9px}.title{margin:0 0 18px;color:var(--navy);font-size:24px}
.cards{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}.card,.panel{border:1px solid var(--line);border-radius:15px;background:var(--surface);box-shadow:var(--shadow)}.card{position:relative;min-height:120px;padding:21px;overflow:hidden}.card:after{content:"";position:absolute;right:-24px;bottom:-32px;width:90px;height:90px;border-radius:50%;background:#edf3ff}.card span{position:relative;z-index:1;color:var(--muted);font-size:13px}.card b{position:relative;z-index:1;display:block;margin-top:10px;color:var(--navy);font-size:31px;line-height:1}.card small{position:relative;z-index:1;display:block;margin-top:11px;color:#9aa3b2}.card.accent b{color:var(--blue)}.card.success b{color:var(--success)}.card.warning b{color:var(--warning)}
.panel{margin-top:18px;padding:20px}.panel-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:15px}.panel h2{margin:0;color:var(--navy);font-size:16px}.panel h3{margin:0 0 14px;color:var(--navy);font-size:15px}.panel-note{margin:-5px 0 16px;color:var(--muted);font-size:13px}.agent{padding:16px 0;border-bottom:1px solid #edf0f5}.agent.offline{opacity:.68}.agent:last-child{padding-bottom:0;border:0}.agent-head{display:flex;align-items:center;justify-content:space-between;gap:16px}.agent-title,.agent-actions{display:flex;align-items:center;gap:9px}.agent-title:before{content:"";width:9px;height:9px;border-radius:50%;background:var(--success);box-shadow:0 0 0 4px rgba(33,173,98,.12)}.agent.offline .agent-title:before{background:#a0a9b8;box-shadow:0 0 0 4px rgba(160,169,184,.12)}.muted{color:var(--muted);font-size:12px}.shops{display:grid;grid-template-columns:repeat(auto-fill,minmax(230px,1fr));gap:10px;margin-top:13px}.shop{padding:13px;border:1px solid #e7ecf4;border-radius:11px;background:#fafcff}.shop-main{display:flex;align-items:center;justify-content:space-between;gap:10px}.shop b{color:var(--navy)}.shop .muted{display:block;margin-top:5px}.dot{display:inline-block;width:8px;height:8px;margin-right:7px;border-radius:50%;background:#a0a9b8}.dot.online{background:var(--success)}.dot.away{background:var(--warning)}.badge{display:inline-flex;align-items:center;min-height:24px;padding:3px 9px;border-radius:999px;background:#edf1f7;color:#667085;font-size:12px;font-weight:700}.badge.primary{background:#e9f0ff;color:var(--blue)}.badge.success{background:#e8f8ef;color:#17894c}.badge.warning{background:#fff4df;color:#a96100}.badge.danger{background:#fff0f1;color:var(--danger)}.btn.compact{min-width:auto;padding:5px 9px;font-size:12px}
.form{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px}.full{grid-column:1/-1}label{display:block;margin-bottom:6px;color:#536078;font-size:12px;font-weight:700}input,select,textarea{width:100%;padding:10px 12px;border:1px solid #d7deea;border-radius:9px;background:#fff;color:var(--text);outline:0;transition:.15s}textarea{min-height:105px;resize:vertical}input:hover,select:hover,textarea:hover{border-color:#b9c5d8}input:focus,select:focus,textarea:focus{border-color:var(--blue);box-shadow:0 0 0 3px rgba(53,109,243,.12)}.check{display:flex;align-items:center;gap:8px;min-height:42px;margin:0;color:var(--text);font-size:13px}.check input{width:auto}.field-help{display:block;margin-top:5px;color:#929bad;font-size:11px}.actions{display:flex;flex-wrap:wrap;align-items:center;gap:9px;margin-top:16px}.actions.end{justify-content:flex-end}.btn{min-width:88px;padding:9px 15px;border:1px solid transparent;border-radius:9px;background:#edf1f7;color:#45536b;font-weight:700;transition:.15s}.btn:hover{filter:brightness(.98);transform:translateY(-1px)}.btn.secondary{border-color:#d7dfeb;background:#fff}.btn.primary{color:#fff;background:var(--blue)}.btn.danger{color:#fff;background:var(--danger)}
.provider,.knowledge{margin-bottom:13px;padding:18px;border:1px solid var(--line);border-radius:13px;background:var(--surface);box-shadow:0 3px 14px rgba(30,55,95,.05)}.item-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:16px}.item-head h2{margin:0;color:var(--navy);font-size:16px}.item-head .actions{margin:0}.row{display:flex;gap:10px;align-items:end}.grow{flex:1}.toolbar{display:flex;align-items:center;gap:10px;margin-bottom:14px}.toolbar input{max-width:360px}.section-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:18px}.section-grid .panel{margin-top:0}
.doc-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 0;border-bottom:1px solid #edf0f5}.doc-row:last-child{border-bottom:0}.doc-row .muted{display:block;margin-top:3px}
.images{display:grid;gap:9px;margin-bottom:9px}.knowledge-image{position:relative;display:grid;grid-template-columns:76px 1fr;gap:10px;padding:9px;border:1px solid #dfe5ee;border-radius:10px;background:#f8fafc}.knowledge-image img{width:76px;height:76px;object-fit:cover;border-radius:9px}.knowledge-image input{width:100%;margin-bottom:7px}.knowledge-image button{position:absolute;right:5px;top:5px;width:22px;height:22px;padding:0;border:0;border-radius:50%;color:#fff;background:var(--danger);font-weight:800}.account-list{margin-top:18px;border-top:1px solid var(--line)}.account-row{display:grid;grid-template-columns:minmax(120px,1fr) 120px auto;align-items:center;gap:12px;padding:14px 0;border-bottom:1px solid #edf0f5}.account-row .actions{justify-content:flex-end;margin:0}.customer-cards{grid-template-columns:repeat(3,minmax(0,1fr))}.customer-list{margin-top:0}.customer-list .account-row>div:first-child .muted{display:block;margin-top:3px}
.folder-head{display:flex;align-items:center;justify-content:space-between;margin:18px 0 8px;padding:12px 14px;border:1px solid var(--line);border-radius:10px;background:#f8fafc}
.module-tabs{display:flex;gap:8px;margin-bottom:18px;padding:5px;border-radius:12px;background:#edf2f9}.module-tabs button{flex:1;padding:11px;border:0;border-radius:9px;background:transparent;color:#66748b;font-weight:800}.module-tabs button.active{color:#fff;background:var(--blue);box-shadow:0 6px 16px rgba(47,108,246,.22)}.deep-empty{display:grid;place-items:center;gap:10px;min-height:220px;margin-top:12px;border:2px dashed #d8e0ec;border-radius:14px;color:#94a0b2;font-size:38px}.deep-empty strong{color:#5e6b80;font-size:16px}
.deep-image{position:relative;display:grid;grid-template-columns:100px 1fr;gap:12px;margin:10px 0;padding:10px;border:1px solid var(--line);border-radius:12px;background:#f8fafc}.deep-image img{width:100px;height:88px;object-fit:cover;border-radius:9px}.deep-image input{width:100%;margin-bottom:8px}.deep-image>button{position:absolute;right:6px;top:6px;width:22px;height:22px;border:0;border-radius:50%;color:#fff;background:var(--danger)}
#deep-files{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin:12px 0}.deep-file{display:grid;grid-template-columns:64px 1fr;gap:10px;align-items:center;min-width:0;padding:10px;border:1px solid var(--line);border-radius:11px;background:#f8fafc}.deep-file img,.deep-file>span{display:grid;place-items:center;width:64px;height:58px;object-fit:cover;border-radius:8px;background:#e9effa;color:var(--blue);font-size:12px;font-weight:900}.deep-file b,.deep-file small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.deep-file small{margin-top:5px;color:var(--muted)}.file-menu{position:fixed;z-index:80;display:grid;min-width:130px;padding:5px;border:1px solid var(--line);border-radius:9px;background:#fff;box-shadow:var(--shadow)}.file-menu[hidden]{display:none}.file-menu button{padding:9px 12px;border:0;border-radius:6px;background:#fff;text-align:left}.file-menu button:hover{background:#edf3ff}
.mask{position:fixed;z-index:50;inset:0;display:grid;place-items:center;padding:20px;background:rgba(234,240,251,.9);backdrop-filter:blur(9px)}.mask.hidden{display:none}.login-card{width:min(420px,100%);padding:36px;border:1px solid rgba(255,255,255,.8);border-radius:20px;background:#fff;box-shadow:0 28px 90px rgba(35,59,106,.2);text-align:left}.login-card .logo{margin:0 auto 20px;color:var(--blue)}.login-card h1{margin:0;text-align:center;color:var(--navy);font-size:25px}.login-card p{margin:7px 0 24px;text-align:center;color:var(--muted)}.login-card label{margin-top:12px}.login-card button{width:100%;margin-top:18px;padding:11px;border:0;border-radius:9px;color:#fff;background:var(--blue);font-weight:700}#login-error{min-height:22px;margin-top:10px;color:var(--danger);text-align:center}#toast{position:fixed;z-index:100;top:82px;left:50%;display:none;max-width:min(520px,90vw);padding:11px 18px;border-radius:9px;color:#fff;background:#27344e;box-shadow:var(--shadow);transform:translateX(-50%)}#toast.show{display:block}.empty{padding:48px 24px;text-align:center;color:#8993a5}.empty strong{display:block;margin-bottom:5px;color:#5f6b80;font-size:15px}
@media(max-width:980px){main{grid-template-columns:1fr}nav{position:sticky;top:70px;z-index:15;height:auto;padding:9px 12px;flex-direction:row;gap:5px;overflow-x:auto;border-right:0;border-bottom:1px solid var(--line);scrollbar-width:none}nav::-webkit-scrollbar{display:none}.nav-label{display:none}nav button{flex:0 0 auto;width:auto;min-width:96px;height:40px;margin:0;text-align:center}nav button.active{box-shadow:inset 0 -3px var(--blue)}nav .nav-footer{margin:0 0 0 auto}#content{padding:24px 20px 42px}.cards{grid-template-columns:repeat(2,minmax(0,1fr))}.customer-cards{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:640px){header{height:62px;padding:0 15px}.brand>b{width:36px;height:36px;border-radius:11px}.brand strong{font-size:16px}.brand small{font-size:10px}.server-state{max-width:155px;padding:7px 10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}main{min-height:calc(100vh - 62px)}nav{top:62px}#content{padding:20px 14px 36px}.customer-context{align-items:stretch;flex-direction:column}.customer-context select{width:100%}.page-head{display:block}.page-head h1{font-size:22px}.page-actions{justify-content:flex-start;margin-top:14px}.cards{gap:10px}.card{min-height:105px;padding:17px}.card b{font-size:27px}.form,.section-grid{grid-template-columns:1fr}.full{grid-column:auto}.panel,.provider,.knowledge{padding:15px}.agent-head{display:block}.agent-head .muted{display:block;margin-top:4px}.account-row{grid-template-columns:1fr auto}.account-row .actions{grid-column:1/-1;justify-content:flex-start}.login-card{padding:28px 22px}}
@media(max-width:560px){.customer-cards{grid-template-columns:1fr}}
@media(max-width:420px){.cards{grid-template-columns:1fr}.card{min-height:96px}.server-state{max-width:125px}.brand small{display:none}}
.checklist,.metric-list,.diagnostic-list,.login-list{display:grid;gap:10px;margin-top:14px}.check-item{display:grid;grid-template-columns:26px 1fr auto;align-items:center;padding:10px;border-radius:9px;background:#f7f9fc;color:var(--muted)}.check-item.done{background:#effaf4;color:#168348}.check-item b{font-size:18px}.check-item small{font-size:11px}.metric-list>div{display:flex;align-items:center;justify-content:space-between;padding:11px 0;border-bottom:1px solid var(--line)}.metric-list>div:last-child{border:0}.diagnostic-row{display:grid;grid-template-columns:160px 75px minmax(180px,1fr) minmax(180px,1fr);gap:10px;align-items:center;padding:11px 0;border-bottom:1px solid var(--line)}.diagnostic-row small{color:var(--muted)}.diagnostic-row .error-text{color:var(--danger)}.category-list{display:flex;flex-wrap:wrap;gap:8px}.log-row{display:grid;grid-template-columns:165px 150px 220px 1fr;gap:12px;padding:11px 0;border-bottom:1px solid var(--line)}.log-row small{color:var(--muted)}.login-list>div{display:grid;grid-template-columns:170px 130px 1fr;gap:10px;padding:10px 0;border-bottom:1px solid var(--line)}.login-list span,.login-list small{color:var(--muted)}
@media(max-width:980px){.diagnostic-row,.log-row{grid-template-columns:1fr 1fr}.login-list>div{grid-template-columns:1fr}}
.search-test{margin-top:16px}.search-result{margin-top:10px;padding:12px;border:1px solid var(--line);border-radius:10px;background:#f8fafc}.search-result b,.search-result span{display:block}.search-result span{margin-top:3px;color:var(--muted);font-size:11px}.search-result p{margin:8px 0 0;color:var(--text)}
.customer-editor-mask{position:fixed;z-index:45;inset:70px 0 0 224px;padding:24px;background:rgba(23,35,60,.42);backdrop-filter:blur(3px)}.customer-editor{height:100%;max-width:1260px;margin:auto;overflow:auto;border-radius:18px;background:var(--bg);box-shadow:0 24px 80px rgba(17,31,58,.28)}.customer-editor-head{position:sticky;z-index:5;top:0;display:flex;align-items:center;justify-content:space-between;padding:18px 24px;border-bottom:1px solid var(--line);background:#fff}.customer-editor-head h2{margin:3px 0 0;color:var(--navy);font-size:20px}.editor-close{width:38px;height:38px;border:0;border-radius:10px;background:#edf1f7;color:#536078;font-size:26px;line-height:1}.customer-editor-body{padding:24px}.customer-editor-body>.page-head{padding:0 2px}
.editor-loading{min-height:360px;display:grid;place-content:center;justify-items:center;gap:12px;color:var(--muted);text-align:center}.editor-loading strong{color:var(--navy);font-size:18px}.editor-loading i{width:34px;height:34px;border:4px solid #dce6fb;border-top-color:var(--blue);border-radius:50%;animation:editor-spin .8s linear infinite}.editor-loading.error strong{color:var(--danger)}.editor-loading .btn{margin-top:6px}@keyframes editor-spin{to{transform:rotate(360deg)}}
@media(max-width:980px){.customer-editor-mask{inset:111px 0 0;padding:14px}.customer-editor-body{padding:18px}}
@media(max-width:640px){.customer-editor-mask{inset:103px 0 0;padding:8px}.customer-editor-head{padding:14px 16px}.customer-editor-body{padding:14px}}